Help and support

Ominima is a fitness coaching app for iPhone. This page answers the most common questions about your account and your subscription.

Contact us

Write to us at support@ominima.com, ideally from the email address of your Ominima account. Tell us your iPhone model, the app version and what happened.

In the app, you can also open the Settings tab and tap “Report a problem”.

Subscription bought in the app

Ominima TRACK subscriptions, monthly and annual, bought in the app are billed and managed by Apple, on your Apple Account.

• To manage or cancel it in the app: Settings tab, tap your profile at the top, then “Your access” and “Manage subscription”.
• On your iPhone: open the Settings app, tap your name, then “Subscriptions” and Ominima.
• Cancellation takes effect at the end of the current period: you keep access until then.
• Refunds are requested from Apple, at reportaproblem.apple.com.

Restore your purchases

New iPhone, app reinstalled or subscription not showing: sign in to your Ominima account, open the subscription page and tap “Restore Purchases”. Use the same Apple Account as for the purchase.

Already bought with a different email address

Your access is linked to the email address used for the purchase. In “My account”, log out, then sign in or create your account with that address.

Purchase made on our website

A subscription or an offer paid on ominima.com is managed by Ominima, not by Apple.

• To cancel a subscription: Settings tab, tap your profile at the top, then “Your access” and the cancel button, “Résilier l'abonnement”, still shown in French.
• For any other question about a purchase made on the website, write to us at support@ominima.com.

Delete your account

Settings tab, tap your profile at the top, then “Delete account” and confirm. Your account and your data are deleted as set out in our privacy policy.

Deleting your account does not cancel a subscription bought from Apple: cancel it as well in your iPhone settings.